Shipping policy

Shipping

All our products are shipped within 2-5 business days.

Once your order is on its way to you, you will receive a separate shipping confirmation by email.

We currently ship with DHL.

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Shipping costs:

Germany	EU	Switzerland	Asia	Other
Free	~14,49	~19,49	~25,49	~19,99 - 47,49
2-5 Days	2-7 Days	4-7 Days	4-7 Days	7-15 Days

 

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You have received a package, but not all products have arrived?

Don't worry! In some cases, orders may be shipped in separate packages to ensure faster delivery. The rest of your order will arrive shortly. If you have any further questions, please contact our support team by email: support@onefateclo.com

 

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Has your package not arrived?

You haven't received a delivery notification from us one week after the shipping confirmation? Don't worry, our customer service team will immediately look into the issue and find out exactly where your package is.

Simply let us know at: support@onefateclo.com

 

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Customs & Import Fees

For orders shipped to countries outside the EU, extra customs charges, taxes, or import costs might be required. These fees are set by your local customs office and are not part of our listed prices. Any additional charges that arise at the time of delivery must be paid by the customer.